Frequently Asked Questions

Everything you need to know about shopping with Felicityworldwide.

What are your standard shipping times?

We offer worldwide shipping. Delivery typically takes 7-15 business days depending on your location and the specific logistics partner used for your region.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our tracking portal to monitor your shipment's progress.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

Which payment methods do you accept?

Felicityworldwide accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.

Are there any customs or import duties?

While we ship globally, please note that customers are responsible for any customs fees, duties, or taxes imposed by their local government upon arrival.

How can I contact customer support?

Our support team is available 24/7 via the contact form on our website or by emailing support@felicityworldwide.com. We aim to respond to all inquiries within 24 hours.